Refund Policy – Door Delivery
Effective Date: June 3, 2025

At Door Delivery, customer satisfaction is our priority. We strive to ensure every order is delivered accurately, promptly, and in perfect condition. However, if you encounter an issue with your order, we are here to help.

Eligible Refund Scenarios:

• You received the wrong item

• An item was missing from your order

• The food was spoiled or of unacceptable quality

• Your order was undelivered or significantly delayed

Refund Process:
To request a refund, please contact our support team within 24 hours of receiving your order at:

📧 Email: support@doordelivery.pl
📞 Phone: +48 692 707 377

Include your order number, a clear description of the issue, and any relevant photos if applicable. Our team will review your request and respond within 2 business days.

Non-Refundable Cases:

• Change of mind after order confirmation

• Partial consumption of the order before raising a complaint

• Late complaints (after 24 hours)

We reserve the right to approve or deny refund requests at our discretion based on the facts and evidence provided.